FREQUENTLY ASKED QUESTIONS
BOOKINGS & CANCELLATION POLICY
CHARACTER ENTERTAINER BOOKINGS
When making a booking travel fees may apply. Please note if you have booked a character allow 15 mins variance of start time due to any travel time issues.
HOW DO I SECURE MY PARTY?
We require a $100 deposit to be paid within 24 hours of sending your invoice & booking confirmation. The remaining balance is due Monday the week of your party. Party entertainment cannot be confirmed until payment in full is received prior to the party/event date.
There are bank transfer details listed on your invoice or a full payment option with credit card. Please bank transfer your $100 deposit, otherwise you can make full payment using CC using the payment link.
We take payments via electronic bank transfer and also accept Visa and MasterCard credit card payments. Please note, credit card payments incur a small surcharge and only allow for full payment.
The remaining balance is due the Monday the week of the party event and you will receive a tax receipt once received. You may pay from the original link sent or transfer to the Little Party Faces account. Please quote your name and invoice number when making bank transfer payments.
Please understand, as a local small business, we have limited entertainers and your performer has committed to your little ones special day and time-slot. We are fully booked most weekends, so we’ve refused other bookings to stay committed to yours. Thank you for your understanding that as a professional and honest small business we must adhere to the below cancellation policies.
If you need to cancel your event entirely and it is outside of 72hrs of your event date you will forfeit your $100 deposit. Any remaining payments made will be added as a credit note for use within the next 18 months. Please note that the cancellation admin fee helps to cover any performer cancellation fees, administration costs and covers the work we have already put into servicing your special party entertainment booking.
Cancellations within 72hrs of the event will not be eligible for any refund. Half of the party fee will be forfeited (50% cancellation fee) with the remaining balance paid credit noted for use for the next 18months. Please understand that by this stage a lot of work has gone into your party, we coordinate our beautifully bespoke costumes, ensure the right entertainers are staffed, adhere to performer cancellation fees and we have declined other work to stay true to your booking. It is for this reason we are unable to offer any refunds.
If you want to reschedule your event, we will try our best to accommodate and find a solution but if we are unable to reschedule your event date and you wish to cancel entirely then the cancellation policies will apply.
We understand that last minute things can happen, ie your little ones get sick, tragedy strikes or extreme weather throws your plans out. However, in all late cancellation cases, we are unable to provide a refund as we have already prepared for you party well in advance; your performer has committed to your little ones special day, we do weekly costume runs to the entertainers, we brief your entertainers specifically for your party needs, administration costs and we’ve refused other bookings to stay committed to yours. It makes it very difficult for us and very unlikely we are able to get any work with a last minute cancellation. Thank you for your understanding that as a professional and honest business must adhere to his cancellation policy. We provide a very lengthy credit note of 18 months duration for your convenience.
UNFORSEEN CIRCUMSTANCES & COVID CANCELLATION POLICY FOR PRIVATE PARTIES
If your party is affected by Covid or extenuating circumstances; please provide proof of your circumstances and we will endeavour to reschedule your party. You will forfeit your $100 deposit as an admin fee to cover administration costs/efforts and the rest we will credit note to your account to use with us for 18 months time. Due to the ever changing environment and circumstances affecting small businesses please respect that we are unable to provide refunds but really look forward to rescheduling and putting smiles on little faces again soon.
During the booking process please read the agreement terms and conditions so, if you do request a full refund, it will indicate to us you have not read our T&C’s properly. When booking and paying your deposit you enter into a contractual agreement with us to abide by our T&C’s.
CORPORATE CANCELLATION POLICY
Please note that we require a 25% deposit for all Corporate Little Party Faces bookings. This deposit is non-refundable and charged in the event of any cancellation.
Less than 7 days notice then 50% of your balance will be charged.
Less than 72 hours notice then 100% of the booking fee will still be charged. This is because we have limited entertainers and we have specifically held that spot for you. We have organised everything to ensure our prompt attendance to your event.
We understand that wet weather, extreme heat and various other factors can impact any event. We will work with you to find a fair solution in all cancelation circumstances but please understand that we have committed to attending your event and have ensured our professionally skilled entertainers have committed to your booking. Once committed to your event, we turn down many other work offers and it makes it very difficult to obtain other work with last minute cancellations.
Thank you for your understanding that as a professional and honest business must adhere to our cancellation policy.
DO YOU TAKE LAST MINUTE CHILDREN'S ENTERTAINMENT BOOKINGS?
Of course, call us and we’ll see what we can do! Contact us on 0431 556 625 and [email protected]
I BOOKED FAR IN ADVANCE, WILL YOU CONFIRM CLOSER TO THE EVENT DATE?
Your Little Party Faces entertainer will call you the week of your event. They will call to introduce themselves, confirm your event and the number of children attending. This is also your opportunity to ask any questions you may have. You can discuss if you’d like to incorporate cake singing during their time with you. If in doubt, don't ever hesitate to give us a call or drop us an email.
WHAT SHOULD I DO IF WEATHER IS GOING TO AFFECT MY EVENT?
Arrangements will need to be made if you are worried about rain or extreme temperatures. You must inform us immediately if the party location has changed. Please keep your new party location close to the original suburb you initially gave us to allow for a smooth transition in any logistics and travel time. Please read our cancellation policy if you are deciding to cancel.
HOW FAR DO YOU TRAVEL?
We travel to ALL corners of Melbourne & Victoria! Please note a small travel fee (approx $15+) may apply for some locations. Please enquire directly for a quote if you are unsure.
DO YOU ENTERTAIN AT PARKS OR OTHER VENUES BESIDES HOUSES?
Yes absolutely! We travel to any type of venue your party is located. We also use top quality portable bluetooth speakers so there is no need for access to power.
THE DAY OF MY PARTY
WHAT DO I NEED TO SUPPLY?
We bring everything we need for the all the activities included in your party package.
We bring our own bluetooth speakers so there is no need for access to power.
If you have requested Facepainting in your package, we ask that you provide a table and a few chairs for the face painting.
WHAT CAN I DO TO MAKE SURE THE DAY GOES AS SMOOTHLY AS POSSIBLE?
There are a few things that always helps the day out. It is greatly appreciated if you can reserve/provide a close parking spot for your entertainer, so she will not have to fight to find parking and walk far. It also helps that the party starts at the time it is supposed to. Have water available for the character to drink throughout your party. Try to get the kids ready and get them together right before the character arrives, so she can get into the activities with the children right away.
It is fine to serve food in the middle of your characters time there, as they can do facepainting or balloon twisting during this time while the rest of the children are occupied and eating! However please discuss this with your entertainer when they confirm call you during the week of your booking with a specific time that you are planning to serve the food.
If you are planning an outside party, make sure the area is guarded from heat/sun, or from any wet weather. A rug or blanket for the little ones to sit on is always great. Have a clean, dry, shaded area for activities.
Please be mindful or your entertainers conditions on the day also, ie provide shade/cool environment if it is a hot day or let them know ahead of time if they won't be under cover so they can slip slop slap before their arrival! Also, if it is raining then be sure to allow for cover so as to not damage our beautiful costumes.
WHEN DOES THE PARTY HOST ARRIVE?
Your Childrens entertainer will arrive 5 minutes early for their minimal set up and be ready to go as soon as they arrive.
Professional face painters will arrive 15 minutes early.
Sometimes traffic and roadworks do happen as we often travel from one side of Melbourne to the other in the same day, this may delay your entertainer and they may need a small 15mins arrival window. They will always let you know with a phonecall or text message so it's helpful to keep your phone handy in case so you are not worried. We will always perform for the full time we are booked from our arrival, so noone will miss out!
If you have any further questions or did not find your answer here, please contact us with a direct enquiry.
Photos may be taken by us during the event for promotional purposes. These photos will not identify the child’s name, age or residence. Please let us know if you have a child in attendance that cannot have their photo used for promotional purposes.