Frequently Asked Questions

Bookings & Cancellations

 

HOW DO I BOOK A PARTY?

Please contact us on 0431 556 625 and [email protected] stating the party date, time, the event details (ie: Grace’s 4th birthday) your desired character/costume of your childrens entertainer and your preferred package.

 

HOW TO I SECURE MY BOOKING?

Full payment is required to secure our attendance on the day. Party entertainment cannot be confirmed until payment in full is recieved prior to the party/event date.

 

You will recieve an invoice with payment details and terms. A $100 deposit payment is due at the time of your booking confirmation with the remaining balance due shortly after. The invoice must be paid in full prior to your party date in order to guarantee our arrival at your event. We take payments via electronic bank transfer (preferred) and also accept Visa and MasterCard credit card payments. Please note credit card payments incur a small surcharge.

 

WHAT IS YOUR CANCELLATION POLICY?

 

PRIVATE PARTY CANCELLATION POLICY 

Please note that for all Little Party Faces bookings, $100 (per performer) is non-refundable in the event of any cancellation at minimum for our party bookings. ​

If you provide over 7 days notice and would like to re-book within 6 months of the date of your party, then we can happily do so subject to availability at no extra charge.

If you have booked within 7 days of your party event please note this cancellation policy :)

 

If you cancel a booking with less than 48 hours’ notice then 50% of your balance will still be charged. This is because we have limited entertainers and we have specifically held that spot for you. We have organised everything to ensure our prompt attendance to your party.

If you cancel a booking with less than 24 hours’ notice then 75% of your balance will still be charged. This is because we have limited entertainers and we have specifically held that spot for you. We have organised everything to ensure our prompt attendance to your party.

 

We understand that last minute things can happen, ie your little ones get sick, tragedy strikes or extreme weather throws your plans out. However, in all late cancellation cases, we are unable to refund 75% of your payment as we have already prepared for you party well in advance; your performer has committed to your little ones special day and we’ve refused other bookings to stay committed to yours. It makes it very difficult for us and very unlikely we are able to get any work with a last minute cancellation. Thank you for your understanding that as a professional and honest business must adhere to his cancellation policy.

CORPORATE CANCELLATION POLICY 

Please note that for all Corporate Little Party Faces bookings. 

Please note that for all Little Party Faces bookings, $100 (per performer) is non-refundable in the event of any cancellation at minimum for every Little Party Faces booking. ​

 

If you cancel a booking with less than 48 hours’ notice then 50% of your balance will still be charged. This is because we have limited entertainers and we have specifically held that spot for you. We have organised everything to ensure our prompt attendance to your party.

If you cancel a booking with less than 24 hours’ notice then 100% of the booking fee will still be charged. This is because we have limited entertainers and we have specifically held that spot for you. We have organised everything to ensure our prompt attendance to your party.

 

Thank you for your understanding that as a professional and honest business must adhere to his cancellation policy. 

DO YOU TAKE LAST MINUTE CHILDREN'S ENTERTAINMENT BOOKINGS?

Of course, give us a call and we’ll see what we can do! Contact us on 0431 556 625 and [email protected]

 

I BOOKED FAR IN ADVANCE, WILL YOU CONFIRM CLOSER TO THE EVENT DATE?

Your Little Party Faces entertainer will call you on Tuesday before your event. They will call to introduce themselves, confirm your event and the number of children attending. This is also your opportunity to ask any questions you may have. You can discuss if you’d like to incorporate cake singing during their time with you. If in doubt, don't ever hesitate to give us a call or drop us an email.

 

WHAT SHOULD I DO IF WEATHER IS GOING TO AFFECT MY EVENT?

Arrangements will need to be made if you are worried about rain or extreme temperatures. You must inform us immediately if the party location has changed. Please keep your new party location close to the original suburb you initially gave us to allow for a smooth transition in any logistics and travel time. Please read our cancellation policy if you are deciding to cancel.

 

Travel

 

HOW FAR DO YOU TRAVEL?

We travel to ALL corners of Melbourne & Victoria! Please note a small travel fee (approx $15+) may apply for some locations. Please enquire directly for a quote if you are unsure.

 

DO YOU ENTERTAIN AT PARKS OR OTHER VENUES BESIDES HOUSES? 

Yes absolutely! We travel to any type of venue your party is located. We also use top quality portable iPod docks so there is no need for access to power. 

 

The Day Of My Party

 

WHAT DO I NEED TO SUPPLY?

We bring everything we need for the all the activites included in your party package. 

We bring our own Portable iPod Dock so there is no need for access to power. 

If you have requested Facepainting in your package, we ask that you provide a table and a few chairs for the facepainting. 

 

 

WHAT CAN I DO TO MAKE SURE THE DAY GOES AS SMOOTHLY AS POSSIBLE? 

There are a few things that always helps the day out. It is greatly appreciated if you can reserve/provide a close parking spot for your entertainer, so she will not have to fight to find parking and walk far. It also helps that the party starts at the time it is supposed to. Have water available for the character to drink throughout your party. Try to get the kids ready and get them together right before the character arrives, so she can get into the activities with the children right away. 

 

It is fine to serve food in the middle of your characters time there, as they can do facepainting/temporary tattoos during this time while the rest of the children are occupied and eating! However please discuss this with your entertainer when they confirm call you on the Tuesday the week of your booking with a specific time that you are planning to serve the food. 

 

If your planning an outside party, make sure the area is guarded from heat/sun, or from any wet weather. A rug or blanket for the little ones to sit on is always great. Have a clean, dry, shaded area for activities. 

Please be mindful or your entertainers conditions on the day also, ie provide shade/cool environment if it is a hot day or let them know ahead of time if they won't be under cover so they can slip slop slap before their arrival! Also, if it is raining then be sure to allow for cover so as to not damage our beautiful costumes.

 

WHEN DOES THE PARTY HOST ARRIVE?

Your Childrens entertainer will arrive 5 minutes early for their minimal set up and be ready to go as soon as they arrive.

Professional face painters will arrive 15 minutes early.

Sometimes traffic and roadworks do happen as we often travel from one side of Melbourne to the other in the same day, this may delay your entertainer and they may need a small arrival window. They will always let you know with a phonecall or text message so it's helpful to keep your phone handy in case so you are not worried. We will always perform for the full time we are booked from our arrival, so noone will miss out!

If you have any further questions or did not find your answer here, please contact us with a direct enquiry. 

 
 
 
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*The character costumes are inspired by classic and modern fairytales and custom made for Little Party Faces, please note we have no affiliation with The Walt Disney Company.

 copyright (c) Little Party Faces 2015