TERMS & CONDITIONS
The following Terms & Conditions apply to every booking made with us, Little Party Faces Pty Ltd. By making a booking with us the client is agreeing to have read, understood and agreed to the following terms and conditions.
1. Bookings
1.1 A deposit of $100 is required to secure private bookings, and a 50% deposit is required to secure corporate bookings. Bookings using any of our suppliers may require a larger deposit which will be discussed upon booking. All payments can be made via the link included in the confirmation email sent from the Little Party Faces bookings team.
1.2 Confirmation of acceptance of the Booking Confirmation Email is considered acceptance of the Terms & Conditions contained herein.
Payment of the deposit is considered acceptance of the Terms & Conditions contained herein.
1.3 If a deposit is not requested then acceptance of our quote is deemed as entering into a contract with Little Party Faces and subject to the Terms & Conditions contained herein.
1.4 Deposits are non-refundable if the booking is cancelled within 14 days of the event date.
1.5 The remaining balance is due the Monday prior to the booking. Payment must be received in full at this time or the event will be cancelled and any funds paid thus far will be forfeited.
2. Payment
2.1 A payment link will be emailed to the client for the securing deposit and final payment.
2.2 Confirmation & payment of the deposit is deemed as the client’s agreement to pay the full amount quoted, by the due date.
2.3 With confirmation of the booking, you accept liability for any expenses incurred by the company in attempt to obtain payment of any overdue amount. This can include, but is not limited to, additional fees for overdue amounts and debt collection agency fees.
3. Cancellation
3.1 If you cancel your event within 14 days of your booking you will forfeit your $100 deposit. Any payments made on top of your deposit will be converted to a credit note for use within the following 18 months.
3.2 Cancellations within 7 days of your booking will not be eligible for a refund. 50% of the party fee will be forfeited (50% cancellation fee) with the remaining balance paid as a credit note valid for up to 18 months.
4. Changes to Bookings
4.1 As costumes require repairs, maintenance and replacement from time to time, we reserve the right to send an alternative costume to what is represented on our website.
4.2 Very rarely, the entertainer that has been assigned to your event may find themselves in an emergency situation that prevents them from being able to attend your event. This may be due to unexpected illness or other happening beyond their control. Little Party Faces will always endeavour to send a replacement entertainer is sent to your event and will communicate with you to let you know if such a change has occurred.
4.3 If you would like to reschedule your confirmed booking, we will try our best to accommodate and find a solution. A Rescheduling Fee of $50 will be incurred for rescheduling within 14 days of your booking. If we are unable to reschedule your event date and you wish to cancel your booking then the cancellation policy will apply.
5. Our Services
5.1 Little Party Faces entertainers are highly experienced & professional and will always go above and beyond to keep all the children engaged and entertained for the entirety of your booking. On rare occasions this may not be possible and Little Party Faces does not take responsibility for this, such as when there are distractions at your chosen venue like play equipment, where there is a very broad age range and the much younger or much older children choose not to take part or there are more than the recommended number of children per entertainer per booking (which is no more than 20 per entertainer), which impacts how effectively they can keep all the children entertained and engaged.
For this reason, Little Party Faces requires the client to contact us with any changes or updates to the event numbers, locations, times etc to ensure we can provide the contracted service.
6. Travel and Parking
6.1 A travel fee will be applied to your booking per Entertainer based on the booking location.
6.2 Any parking costs associated with ensuring your Entertainer can park within a safe and reasonable distance from the venue is to be covered by the client. This includes any fees incurred via metered parking, carparking fees or fines for overstaying the parking limit beyond the Entertainer’s control. Please inform Little Party Faces prior to your booking if there is paid or metered parking so we can arrange payment, or the appropriate car parking passes to ensure your Entertainer is not delayed by issues caused by non-disclosure of parking limitations and costs.
6.3 For events finishing after dark the client is required to provide an escort to the Entertainer’s vehicle for their safety.
7. Insurance
7.1 Little Party Faces has Public Liability Insurance up to $20,000,000. We can provide you a certificate of currency on request. Little Party Faces is insured to provide Children’s Entertainment only. The company, our staff and our entertainers are not insured as Child Care Workers or Carers and parents/caregivers must supervise children at all times. The client is responsible for the safety and wellbeing of all guests at the event and Little Party Faces will not be held responsible or liable for any guest’s safety and wellbeing.
7.2 All our Entertainers have current Working with Children Checks.
7.3 Little Party Faces will not be held liable for any injury, damage or loss of property caused, during, before or after the event to any property, guest, or uninvited guest. The company takes precautions to ensure our work, equipment and activities are performed in a safe manner and in sound condition.
7.4 Little Party Faces often uses and distributes products with our children’s entertainment, including, but not limited to, prizes such as small toys and lollies, balloons, wrist bands, and temporary tattoos. The Entertainers cannot be held responsible for the safe use or ingestion of these products and any injury, illness or damage they may cause. The parents/caregivers and client are responsible for the safety, wellbeing and supervision of children with any product, at all times.
7.4 Little Party Faces uses quality products and materials, including FDA approved and non-toxic face paint such as TAG and Face Paints Australia. For more detailed information regarding our face painting products and materials, please contact us directly.
8. Limitations on Liability
8.1 Little Party Faces will not be held responsible for the behaviour of any child or other person attending your event. We reserve the right to cease entertainment at the discretion of the entertainer, if the behaviour of any child or event guest becomes unacceptable, or if there is any unreasonable risk of harm to the entertainer, other children or event guests.
8.2 You agree that either yourself or another nominated adult will remain present for the duration of the event, and will be responsible for the supervision of the event and that you will advise Little Party Faces of who that supervising adult is prior to the commencement of the entertainment.
8.3 You agree that Little Party Faces will not in any way be liable to you or to any other person for any damage, loss or injury suffered by yourself or any other persons while participating in the booking, however such damage, loss or injury, may be caused, whether by our act, default, omission or negligence and you agree to indemnify Little Party Faces in respect of such injury, loss or damage.
8.4 You agree to notify Little Party Faces of any special requirements of any child or event guests, including but not limited to allergies or other mental, emotional or physical issues, which may affect the entertainment we choose to provide, and you agree to indemnify Little Party Faces in respect of any claim which may arise as a result of your misrepresentation or failure to make such a disclosure.
8.5 You agree that while Little Party Faces may assist by making arrangements for hire of other equipment, including but not limited to fire trucks, pony rides, petting zoos, inflatables, mechanical rides, soft play & catering, Little Party Faces is entering into agreements with those suppliers on behalf of you and you agree to indemnify Little Party Faces in respect of any injury, loss or damage suffered by any child or event guest in relation to such equipment.
9. Damage / Lost Equipment and Hire Items
9.1 The client accepts full liability for any loss to, or damage of Little Party Faces equipment whether done so by the client, a guest, or any other person in the client’s care/home/venue. The client agrees to pay the full cost of replacing or repairing the specific equipment. Little Party Faces will send the client an invoice for the amount to replace the item and the client must pay this invoice within 7 days.
9.2 The client accepts liability for any expenses incurred by us in our attempt to obtain payment of any overdue amount. This can include, but is not limited to, additional fees for overdue amounts and debt collection agency fees.
10. Prohibited Conduct Policy
10.1 Little Party Faces does not tolerate any type of workplace violence committed by or against our workers. For the purposes of this policy, our workplace extends to the premises at which we are providing entertainment as we are a mobile business and includes any and all communications such as phone calls, emails and text messages.
Examples of such behaviour include, but are not limited to, being verbally abusive or making any kind of threat, yelling, swearing or speaking disrespectfully, displaying aggressive or hostile behaviour that creates a reasonable fear of injury to another person or subjects another individual to emotional distress, intentionally damaging property or personal items, committing acts motivated by, or related to, sexual harassment, causing any type of physical injury to another person.
11. Right to Refuse Service Policy
11.1 Little Party Faces reserves the right to refuse service and enforce our terms and conditions to any person that has breached our Prohibited Conduct Policy. Examples of this include, but are not limited to, refusing to speak with any persons over the phone or refusing to provide our services at any party or event.
11.2 Any breaches of the Prohibited Conduct Policy that cause Little Party Faces to cease providing our services and to leave the premises will be deemed a cancellation on the part of the customer and no refunds will be given.
If you have any questions regarding our Terms & Conditions, please contact us on 0431 556 625 or [email protected]